Refund Policy

Refund & Return Policy

We want you to feel confident shopping with Lemenore. If you’re not satisfied with your order, we’re here to help.

Returns & Refunds
We do not require customers to return items. Instead, we offer refunds or replacements depending on the situation.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos. We will offer a free replacement or a full refund.

Order Issues & General Concerns
If you experience any issues with your order, please contact us within 14 days of delivery. We will review your request and provide a fair resolution, which may include a partial refund, full refund, or replacement.

Non-Refundable Situations
Refunds may not be issued for:
• Incorrect shipping information provided at checkout
• Delays caused by carriers or circumstances outside our control
• Requests made outside the stated timeframe

Exchanges
We do not offer direct exchanges. If you would like a different item, please place a new order.

Contact Us
For any questions, contact us at support@lemenore.com

By purchasing from Lemenore, you agree to this policy.